After Sales Service
Customer-centric, the factory for each machine to develop the file, the customer needs to replace the accessories (users take pictures or provide video), "legislation into" the fastest speed with the provision. 1-year warranty to provide after-sales service, life-long maintenance.
Warranty: Products from the date of passing the test, the warranty for one year.
Commissioning services: products arrive at the customer site, by our technical staff to send and responsible for customer installation, commissioning, training and operation of the customer side and maintenance personnel. After the customer acceptance of qualified signature, before leaving the customer units.
Training services: If the customer made to the Division I training, we will arrange a comprehensive technical staff training for their training period is generally a week.
(1) the normal use of equipment to operate the process of training.
(2) the routine maintenance of equipment, common sense training.
(3) the equipment after-sales service content description and solutions for training.
(4) the equipment after-sales service content and contact information to inform.
National 24-hour after-sales hotline to provide telephone counseling services.
Equipment emergency video solutions. (Requires user-owned video systems and equipment) by our technicians to analyze video problems and guide customers to solve common problems encountered by technicians.
Provide online FAQs.
Lifetime service: the warranty expires, we will provide life-long service to all customers, regular customers with equipment upgrades and maintenance services.
File service: After the execution of the contract, we will set up the file for the customer, the file includes the sale contract, the technical parameter, the production task list, the commissioning report acceptance list, the related technical drawing and so on.